Last updated: 28 September 2026
ProFind supplies digital marketplace access, business subscriptions and certain optional platform payment features. ProFind does not ordinarily sell physical goods, so physical product returns do not ordinarily apply.
1. Business subscriptions
Standard and Pro are recurring monthly subscriptions. You may cancel before the next renewal. Unless required otherwise by law, cancelling does not create a pro-rata refund for the current billing period and paid features remain available until that period ends.
2. Refundable payment errors
We will investigate and, where appropriate, refund a ProFind charge that was duplicated, incorrectly processed, charged after a valid cancellation should already have taken effect, or otherwise refundable under applicable South African law.
3. Change of mind
Because paid plans provide immediate digital access, amounts already charged for a started billing period are generally not refundable solely because a business changes its mind or stops using the Platform, except where the law provides otherwise.
4. Protected call-out or consultation payments
Where FeeShield or another protected payment feature is enabled, the amount and capture or cancellation rules are shown before authorisation. If no provider is successfully dispatched or the conditions for capture are not met, the authorisation will be released or the eligible amount refunded. A disclosed cancellation charge may apply after dispatch if the customer accepted that condition before authorisation.
5. Independent-provider service disputes
Unless ProFind expressly sold the underlying service, refunds for the provider's labour, goods, parts or professional service are the responsibility of that provider under its agreement with the customer and applicable law.
6. Refund method
Approved refunds are returned through the original payment channel where reasonably possible. Bank, card-issuer or payment-network processing times may vary after the refund is initiated.
7. Report a payment problem
Email support@profind.co.za with the account email, transaction reference if available, amount and a short description of the issue. Never send full card numbers or card security codes by email.
8. Statutory rights
Nothing in this policy limits non-excludable rights under South African consumer law.